RTCAL Ltd. Privacy Policy

This privacy policy will explain how we use the personal data we collect from you when you use our website.

Topics:

  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • What are your data protection rights?
  • What are cookies?
  • How do we use cookies?
  • What types of cookies do we use?
  • How to manage your cookies
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us
  • How to contact the appropriate authorities

What data do we collect?

RTCAL Ltd. collects the following data:

  • Personal identification information Name, email address, phone number, etc. for the Company and the preferred contact.

How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:

  • Make an on-line enquiry via the website or social media or by phone.
  • Send products to us to be tested, repaired or calibrated.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.

How will we use your data?

RTCAL Ltd. collects your data so that we can:

  • Process your order and manage your account.
  • Email you with special offers on other products and services we think you might like.

When we return your goods, we will share appropriately your data with the delivery company to facilitate prompt delivery.

When RTCAL Ltd. processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Our Company securely stores your data at the trading address on password protected devices.

RTCAL Ltd. will biannually review your personal customer contact details (i.e., name, phone number email address). Any accounts that have not been active for at least two years will have the personal data deleted manually from the records. All personal data is held electronically.

Your personal data, as listed above, will be checked against the records held each time an order is placed.

Marketing

RTCAL Ltd. would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop RTCAL from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please click here.

What are your data protection rights?

RTCAL Ltd. would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request RTCAL Ltd. for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that RTCAL Ltd. correct any information you believe is inaccurate. You also have the right to request RTCAL Ltd to complete the information you believe is incomplete.

The right to erasure – You have the right to request that RTCAL Ltd. erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that RTCAL Ltd. restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to RTCAL Ltd. processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that RTCAL Ltd. transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: sam@rtcal.co.uk

Call us at: 01508 335101

Or write to us: RTCAL Ltd, 49 Oakfield Road, Long Stratton, Norwich, Norfolk, NR15 2WB.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.  (hyperlink?)

How do we use cookies?

RTCAL Ltd. uses cookies in a range of ways to improve your experience on our website, including:

  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Analytical – RTCAL Ltd. uses these cookies exclusively for anonymous statistical purposes, they do not allow individual identification of the user.

 

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The RTCAL Ltd. website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

RTCAL Ltd. keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 1st December 2020.

How to contact us

If you have any questions about RTCAL Ltd.’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: sam@rtcal.co.uk

Call us at: 01508 335101

Or write to us: RTCAL Ltd, 49 Oakfield Road, Long Stratton, Norwich, Norfolk, NR15 2WB.